1. Introduction
Fibrix LLP ("we", "our", or "us"), operating as an internet service provider and networking hardware supplier, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website fibrixllp.org, subscribe to our broadband services, purchase hardware, or otherwise interact with us.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Full name, email address, phone number, residential/installation address, PIN code, and identity/address proof documents required for broadband connection activation.
- Account Information: Subscriber ID, username, password (encrypted), plan details, billing history, and payment records.
- Payment Information: Billing details and payment method information when you pay bills or subscribe to plans. We do not store complete credit/debit card numbers on our servers - payments are processed through secure third-party payment gateways.
- Usage & Network Data: Bandwidth usage statistics, connection logs, session data, and IP addresses assigned to your connection for network management and regulatory compliance purposes.
- Website Usage Data: Information about how you interact with our website, including browser type, device information, pages visited, and referring URLs (collected via cookies and analytics tools).
- Hardware Purchase Data: Shipping address, order history, and product preferences when you purchase networking equipment from us.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provision, activate, and manage your broadband connection and subscriber account.
- To process bill payments, subscriptions, and hardware purchase transactions.
- To provide technical support, troubleshoot connectivity issues, and maintain service quality.
- To manage our network infrastructure and ensure optimal performance.
- To respond to your enquiries, service requests, and complaints.
- To send service-related notifications (e.g., billing reminders, outage alerts, plan renewals).
- To send promotional communications (with your consent), such as new plan offers or hardware deals.
- To comply with applicable laws, including telecommunications regulations and lawful interception requirements mandated by the Government of India.
- To detect and prevent fraud, unauthorised access, and misuse of our services.
4. Sharing of Information
We do not sell, trade, or rent your personal information. We may share your data in the following limited circumstances:
- Upstream ISPs & Network Partners: Limited technical data shared with our upstream bandwidth providers for network management and routing purposes.
- Payment Gateways: Payment information is securely transmitted to trusted third-party payment processors to complete transactions.
- Government & Regulatory Authorities: When required by law, regulation, or lawful interception orders under the Indian Telegraph Act and IT Act, we may be required to share subscriber data or connection logs with authorised government agencies.
- Service Providers: Trusted third-party vendors who assist us in installation, maintenance, customer support, or delivery of hardware products - bound by confidentiality agreements.
- Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information, including:
- Encrypted password storage and secure authentication systems.
- HTTPS encryption on our website.
- Firewall-protected network infrastructure.
- Restricted access to personal data on a need-to-know basis.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information and connection logs for as long as necessary to:
- Maintain your active subscription and account.
- Comply with legal and regulatory retention requirements (e.g., connection logs may be retained for a minimum period as mandated by the Department of Telecommunications).
- Resolve disputes and enforce our agreements.
When your data is no longer needed, we will securely delete or anonymise it.
7. Your Rights
You have the following rights regarding your personal data:
- Right to access your personal information and account details.
- Right to correct inaccurate or incomplete data.
- Right to request deletion of your personal data (subject to legal retention requirements).
- Right to opt out of promotional communications at any time.
- Right to data portability where technically feasible.
To exercise any of these rights, please contact us at info@fibrixllp.org or call +91 9933049907.
8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyse traffic patterns, and improve our website. You can manage or disable cookies through your browser settings, though this may affect certain functionalities of our website.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., payment gateways, OTT platforms). We have no control over, and assume no responsibility for, the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services and website are not directed to individuals under the age of 18. Broadband subscriptions must be taken by individuals who are at least 18 years old. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: info@fibrixllp.org
- Phone: +91 9933049907
- Address: Fibrix LLP, Joynagar Mojilpur, South 24 Parganas, West Bengal - 743337
- Website: Contact Page
